Why is there dust on my bite valve?
The dust is totally harmless—the talc we use is approved under US and EU food contact regulations for use as a coating or additive in or on food-contacting plastic products. This keeps the slit in the bite valve from re-sealing during transit. Just rinse it off with water, and you’re good to go.
How can I fix my leaky water bottle?
If your Eddy+ bottle is leaking, you might have an object trapped in the vent valve. Turn the cap over, and look under the round, grey, rubber flap. If you carefully peel back the rubber seal and clean out the inner workings of the vent valve, the leak should stop. Important: Don’t remove the rubber gasket for cleaning purposes, because it’s impossible to reattach. If your leak persists, we will be happy to replace the leaking cap for a brand new one with our Got Your Bak lifetime guarantee. Visit our Warranty page for more information.
What are your bottles made of? Are they BPA free?
All of our bottles and reservoirs are 100% free of BPA, BPS and BPF. Our products go through rigorous third-party testing to ensure that no harmful chemicals will leach into food or beverages. Independent researchers have also performed extraction tests to make sure our bottles meet the stringent food safety standards set by the FDA, the European Community, the Japanese Ministry of Health and Welfare, and California Prop 65. BPA, BPs, and BPF are not used in raw materials or manufacturing processes for making our reservoirs or bottles.Our plastic bottles are made of a BPA-free material called Tritan. Tritan is a copolyester polymer that offers vibrant colour, clarity, durability and dishwasher safety—and no residual taste. A FCN (Food Contact Substance Notification) notice #729 declared that Tritan is safe and meets all FDA guidelines for material that comes in repeated contact with food.Our Podium series bottles are made primarily from TruTaste polypropylene, a proprietary blend of polypropylene that is food-safe and taste-free. Ordinary bike bottles are usually made of low-density polyethylene that can flavour or distort the taste of your water, but CamelBak TruTaste bottles keep your water tasting clean and pure.HydroGuard is a CamelBak proprietary antimicrobial technology embedded directly into the Podium, Podium Chill and Podium Ice bottle walls. HyrdoGuard is an EPA-registered compound with anti-microbial properties that inhibit the growth of bacteria that can cause odours, discoloration or deterioration of the bottle. HydroGuard doesn’t protect against disease-causing organisms, though, and you should still clean your bottles after each use.
The surface of my bottle looks cloudy and/or the design is smeared? What happened?
The bottle may have come into contact with sunscreen. Some sunscreens, lotions, oils and bug repellents have ingredients that can affect the finish or the printed design of water bottles. Scientists have shown that the chemical makeup of these products breaks down with exposure to moisture and sun—and this process can react with the bottle finish to make it appear cloudy. When using sunscreen, wash your hands with soap and water before handling your bottle.
