We want you to love your gear. If you do not, we will make it right.
Changed your mind?
You have 45 days from your original order date to return your item.
You may choose:
- An exchange for another item
- A refund, processed after we receive and inspect the item
Please note the 45 day period does not reset if you change your mind multiple times. Once it expires, we are unable to assist further.
Return conditions
For change of mind returns, items must:
- Be unused
- Be in original packaging
- Show no signs of wear
- Include all tags, tickets and accessories
- Have an undamaged box if one was supplied
Opening the item to check fit or suitability is completely fine.
Faulty or defective items
If an item has a major or minor defect that would have stopped you from purchasing it, we will assess it in line with ACCC consumer guarantees.
- If something genuinely is not right, we will work with you to resolve it.
- If a return does not meet the conditions above, we may decline it.
For any warranty claims, we do follow a specific assessment process.
You can email our team for assistance or read more about it here.
Return postage
We keep this simple and fair.
If the item is faulty or we made a mistake, we cover return postage.
If you change your mind, return postage is your responsibility.
Express replacements
If you do not want to wait for the return, inspection and reship process, we offer express replacements.
How it works:
- Place a new order for the replacement item and complete payment.
- We ship the replacement item immediately.
- Once your original item is returned and inspected, we refund the original order. Any applicable fees are deducted.
We are unable to send a replacement item before the original item is returned. This follows standard retail best practice.
Questions
Please contact us via email using the link at the bottom of our website.
Additional details can be found in our full refund policy.