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Submit a Warranty Claim

Glass House Mountains, Queensland

Somethings gone wrong? Lets get that fixed! Fill in the form below with all your details and we will get onto it.

Warranty Registration Form

The Nitty Gritty

Faulty or wrong item received?

No worries, as long as the following applies, we have your back:

  • Manufacturing fault within warranty period?
  • Wrong item received?
  • Damaged item received?

Submit the Warranty Registration above and email any photos or videos showing the issue to team@ozbackcountry.com.au.

Our customer service superstars will assess the issue and work tirelessly to get the best outcome, depending on the issue of course.

Need your replacement ASAP?

We can send you a new one right away. How does this work? Well, we follow best-practice of other major retailers that goes like this. You place a new order for the item you want, which includes paying for it. We ship like a new order (because it is). Then, when your old item is back, we simply refund the old order (less the return processing fee applicable).