Please submit all warranty and return requests via the form below and not by phone. Also ensure you include images where appropriate.

To follow up your claim, please email team@ozbackcountry.com.au or click the Chat with us link in the bottom right hand corner of the website.

Faulty or wrong item received?

No worries, as long as the following applies, we have your back:

• Manufacturing fault within warranty period?
• Wrong item received?
• Damaged item received?

Submit the Warranty Registration below and ensure to include photos or videos showing the issue.

Our customer service superstars will assess the issue and work tirelessly to get the best outcome, depending on the issue of course.

Need your replacement ASAP?

We can send you a new one right away. How does this work?

Well, we follow best-practice of other major retailers that goes like this.

You place a new order for the item you want, which includes paying for it.

We ship like a new order (because it is). Then, when your old item is back, we simply refund the old order (less the return processing fee applicable).